Q: When will my item ship?

A: All ready to ship orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped with tracking information. 

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Q: Do you ship internationally?

A: Unfortunatly we do not ship internationally at this time.

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​Q: What is your return/exchange policy?

Unfortunately we do not accept full refunds at this time. Due to the nature of handmade, small business we can only accept items for exchange. Exchanged items must be unused, unworn, unaltered items in their original packaging with tags within 10 days of delivery.

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You are responsible for return shipping and the item must be deemed in it's original condition before an exchange can be processed. Please allow 5-10 business days for the item to be received and processed. To initiate an exchange, please send an email to birchwoodandwool@gmail.com with the Subject: Exchange and I will respond as quickly as possible. 

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Q: The FAQs haven't answered my question. Where can I find the answer?

A: Please birchwoodandwool@gmail.com.